FAQs

FREQUENTLY ASKED QUESTIONS

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the confirmation email has arrived there. If there is no confirmation email in the spam folder please email [email protected] and we can confirm that the order was placed.

Your clothes might not last as long as they used to when mommy dearest did the washing, but there is hope and help on the horizon. We’ve put together ‘4 tips on how to care for your T-shirts’ so your NovelTeez garment stays in shape and full of colour.

T-shirt caring tips:

Wash Gently: The safest way to wash your tee is to hand wash it in lukewarm water using a hand wash detergent. While this might be excessive, washing your garment on the delicate cycle in your washing machine is another way to really care for your favourite NovelTeez garment.

Avoid the dryer: Excessive heat can be damaging to your tees. Hanging your shirt out to dry away from sunlight (indoors) is the best method of preserving your T-shirt. If you just can’t spare the time however, place it in direct sunlight but make sure to turn the shirt inside out when in the sun.

Use the right Detergents: It’s preferred to use gentle hand washing detergents. It probably goes without saying but do your best to avoid chlorine-based cleaners, or bleach. If you do find yourself with stains, try to use more sophisticated cleaners which use oxygen-based technologies.

Ironing T-shirts: Do not ever ever ever ever, ever and some more ever iron on the designs/prints of your T-shirt. Always iron around the prints to get that crisp look.

Using the above T-shirt caring tips will certainly prolong the life of your NovelTeez garment but if you don’t mind shortening the life-cycle of your T-shirt and just buy more frequently…we’ll be here. See you in the store!

Please contact us on [email protected] immediately with order modification requests. If your order is already in production, we may not be able to edit or cancel it before shipping. Order modifications are not guaranteed, but we will do our best to accommodate you. We do not have the ability to cancel or modify an order once it has shipped.
How to Order
  1. Click the thumbnail of the design you would like to purchase.
  2. Customise your t-shirt/hoodie by choosing a garment style, gender, colour and size, then click "Add To Cart." Continue shopping until you are ready to checkout.
  3. Select the cart icon to begin check out, then proceed by entering your shipping and payment information, and verifying your order details.
  4. After your payment has processed, you will receive a confirmation email. **Use the provided order ID number for any correspondence regarding your order.
  5. You will receive a notification email with tracking information once your order ships.
If you have any concerns while ordering, contact us at [email protected] and we will be happy to assist you.
We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. Your privacy is important to us and is guaranteed. When you give us your address, phone number, email or payment information during the ordering process, they are used for order confirmation purposes only. Please see our full Privacy Policy for more information.
We ship anywhere within South Africa. Shipping is charged at a flat rate, which means you will only be charged a single fee. In the event your order contains more than 8 garments, we may need to charge a second flat rate fee as the courier company's packaging can only take so many garments. **Please note that all processing and transit times are in business days. Shipping times include transit time only, meaning the date the order leaves our location, and does not include processing time. Orders are usually shipped within 3-5 business days after purchase, however, due to fluctuations in demand, orders can take, on very rare occasions 1-2 weeks to ship. Larger orders (50+ shirts) may take longer. We utilise FastWay as our courier of choice and most orders will be delivered within 24-48 hours once we have your order over to them. **Couriers will deliver your package weekdays between 9am and 5pm so it’s usually best to use your work address for delivery unless you’re at home during the week. When we process your order for shipment, you will receive a confirmation email. Tracking information will be provided when available. Please contact us at any time to inquire about your order on [email protected]