If you are reading this, we assume that you’re either thinking of buying from us or you’ve been scammed in the past and want to make sure it doesn’t happen again. Well don’t worry! At NovelTeez we strive to provide you with only excellent quality products and if we mess up (it’s not often that we do but we are human, no droids working here yet) we’ll be the first to raise our hands and hang our heads and sort you out. You’re our customer (or soon to be customer) and we want to make sure you shop from us on a regular basis.
WHEN CAN I RETURN A PRODUCT?
If you’re not happy with your product for any reason whatsoever, you may have it exchanged for any other product of similar value. By similar, we mean give or take ten Rand. If we’ve messed up, we’ll arrange with the couriers to collect the goods from you, provided it’s from the same address we delivered to. If you’re just changing your mind then the return postage is on you, we think that’s fair. Remember that if you’re just changing your mind, we will replace your product with another but won’t give a cash refund if the product is in order to prevent fraud (whilst keeping in line with CPA regulations).
Note: T-Shirts & hoodies should be unwashed and unworn (except for fitting it on) if you would like to return it. Of course if you have worn it and the whole thing falls apart that’s another story (which should definitely not be happening).
WHAT DO I DO IF I’M NOT HAPPY WITH MY PURCHASE?
The first thing to do is tell us! We pride ourselves on providing a high quality product and excellent customer service. You can contact us at [email protected] From there, we’ll help you with your return or questions.
If you’re returning a product, please write a note and include it in the package and mention the following:
- The order number or Email address used during the purchase
- The approximate date when you made the purchase
- If it’s a size related problem, please tell us which size it should be
When you send us artwork, we assume that you have the rights to have such works printed. We will not be held liable for any copyright or intellectual property infringements for artwork you submit to us. By submitting artwork to us, you acknowledge and confirm that you have the rights associated to reproducing and printing such works.
WHAT’S THE RETURN ADDRESS?
Before you send your package off, please pop us an email so we can help you with the couriers. Also, we’re not going to pay your courier costs if you’re using your own choice of couriers so unless you’re just changing your mind, please let us arrange the couriers to collect from you.
CHANGES TO OUR RETURN POLICY
If we decide to change our returns policy, we will post those changes on this page.
This policy was last modified on 28 Jul 2020.
If there are any questions regarding this returns policy you may contact us using the information below.